Front Office and Customer Service

A hotel receptionist takes bookings, checks guests in and out of the hotel, allocates rooms and keys, and is the main point of contact between the guests and the staff.

Receptionists

A concierge manages guests' reservations by taking requests and making necessary arrangements with appropriate vendors or service providers. This service may include making restaurant reservations, booking tickets to events and attractions, and arranging tours or activities.

Concierge

Customer service in the hospitality industry also involves maintaining positive customer relations. This means creating a welcoming atmosphere, being responsive to guests' needs and requests, and providing excellent service that exceeds their expectations.

Customer Service Representatives